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 Lakeland Rings Privacy Policy

 

Our contact details 

Name: Rob and Hayley Alder

E-mail:  lakelandrings@gmail.com

The type of personal information we collect 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details) - given by you when signing up to our newsletter, sending an enquiry or making an order.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When making an enquiry through our website

  • When making an order through our website

  • When signing up to receive updates via newsletters, blogs etc

We use the information that you have given us in order to resolve your enquiry, fulfill your order and to keep you informed of any updates.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting lakelandrings@gmail.com

(b) We have a contractual obligation.

How we store your personal information 

Your information is securely stored. Our website stores your information and all data is processed by Wix. Only the website owner can access this information.

We keep a record of enquiries for 2 years. We will then dispose  of your information by deleting any emails. Copies of orders will be kept on the Wix website indefinitely unless a specific request to delete is requested from the customer to lakelandrings@gmail.com

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at lakelandrings@gmail.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at lakelandrings@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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